At Greenwich Training we like to keep things fair and fun when it comes to how we work with our clients.
We’re not one of those places that likes to drown our people in paperwork and contracts when a simple agreement based on clear communications will do just as well.
What other businesses call a contract we call a ‘fair play’ handshake.
We call it that because it’s designed to be fair to our clients, our coaches and our company, and to ensure that we all understand and agree upon the value of the services, the experiences, and the time and effort being offered in exchange for your hard-earned cash.
It’s our sincerest wish and the driving ethos of the company that regardless of how much or how little you spend with us, the money always feels like an investment rather than a cost, and that it brings you back far more in return than what you spend. To make sure of this we have some very simple terms that our clients need to be comfortable and agree with before we start our coaching relationship.
Our commitment to YOU and YOUR commitment to Greenwich Training
We will work hard to support you through your Greenwich Training programme. In return we want an open and honest relationship. If you’re finding something hard please ask for help. If you have feedback please let us know. We will also feedback to you.
Your programme will not be as successful as it could be if your attendance is not consistent. The more contact we have with you, the more we can help you succeed.
Excessive cancellation, regardless of notice time and/or payment, will need to be discussed. Once this starts to happen clients can really go off track; and we’re here to help you as much as possible, which includes holding you accountable for making the changes you need to make in order to get your results.
If you miss more than 6 sessions over 3 months we reserve the right to withdraw your place on any Greenwich Training programmes; or to agree a minimum commitment for your nutrition, training and any other key changes, so it’s at your pace.
We are 100% focused on getting the best from you, and to making your investment towards your health and fitness work for you in the most successful way.
Our MINIMUM PERIOD of commitment
All our programmes are offered with a minimum commitment (from you, and from us) of 3 months.
This is the minimum amount of time in which we can really change your long-term health and happiness by helping you create better habits.
By signing up to your programme, you are therefore agreeing to commit to at least 3 months of that chosen programme; and to pay for that 3 month commitment period even if you choose not to use us for the full commitment period for any reason.
We in turn are totally committed to your long-term progress. We will always be available for you as much as you need in order to help you to get the best possible results and experience throughout your programme.
Commitment to your ENTIRE programme with FIXED dates
Your programme is a package. There is a lot going on ‘behind the scenes’. We’re often working on strategies and tactics for you outside of your session time and ALL of this is factored into your programme investment.
If you agree to a coaching programme of 3 months, that is the period for which we build your programme, experience, and results. It is also the period for which we build our commitment to you.
We therefore cannot give refunds for unused portions of your programme, or “per hour” or “part” refunds on sessions that you choose not to use.
The dates of your programme are fixed, however we can place a hold on your programme should you notify us at the time of booking. Should you be travelling during your programme we will provide you with an in depth training plan to perform while you’re away to ensure your progress and results are not hindered.
In a nutshell, once you sign up to your programme we want you to be entirely committed to it and to yourself; and we in turn will be entirely committed to you as well.
Our Semi-Private Personal Training Sessions – CANCELLATION
We ask all clients to arrive for sessions 5 minutes early to ensure you are ready to get started punctually. Please also respect that other clients may be finishing or starting their own sessions.
We book you into coaching session times that suit you and these become your times. If you need to reschedule please give us as much notice as possible, with a minimum of 24 hours notice. This enables us to try to fit you into another appropriate session that week, and to offer your original space to another client.
If you cancel with less than 24 hours notice it may not be possible to reschedule another session for you that week.
Please remember: when you book a coaching appointment you are committing both your time and the time of your coach. Our coaches care deeply about helping you achieve your results, and it can become difficult for them to do their job to their best ability if session cancellations occur at short notice or on a regular basis. Greenwich Training is a community that cares about clients and coaches alike, and we ask everyone to work together and communicate as much as possible to ensure session bookings run smoothly, and to keep cancellations to a minimum.
Of course we do understand that if you’re unwell, or if an unforeseen emergency or unexpected circumstance occurs, short notice cancellation may be unavoidable.
Sessions may be booked through our online booking system Team Up. All clients will be registered on Team Up through the payment process (details in section 7).
Our Semi-Private Personal Training Sessions – OUR promise
If your Greenwich Training coach misses a session with you, regardless of the reason, a sincere apology will be forthcoming immediately. We respect and value your time and commitment and our expectation is that this should never happen.
If you were not provided with at least 24 hours’ notice of the missed session, the session will be immediately rescheduled. If you cannot attend the rescheduled time we will do our best to find an alternative for you.
Additionally if this causes you any inconvenience, you will be credited with a complimentary session at our expense.
Our Semi-Private Personal Training Sessions – Bank Holidays
We have run bank holiday sessions in the past and they have never been well attended. We therefore currently do not run any sessions on bank holidays.
Where a session is missed due to a bank holiday, we will run a “make up” session on an alternative day to ensure you sure you get your correct number of sessions.
Our payment terms
We will provide you with all the information you need to decide on the best programme plan and investment for you.
All coaching is payable in advance. You must therefore have made your initial payment before your first session and before we can begin the coaching process.
All payments will be processed through our online system Team Up. Once you have decided on the best plan for you, we will provide you with registration details for Team Up so you can log on and set up your payments. (You will also be able to manage your session bookings with Team Up once registered).
All programmes work on a calendar month basis. All payments are therefore calculated on a calendar month basis. If you would like to consider other options please contact the Studio Manager Katherine to discuss.
Please note Greenwich Training does not offer ‘pay as you go’ or single sessions. We are 100% committed to each client’s bespoke programme and long-term success, and we want our clients to be equally committed. Single sessions don’t fit into this philosophy.
If you have a problem making a payment, please contact the Studio Manager asap.
If for any reason a payment is overdue by more than a week, Greenwich Training reserves the right to ask you to pay before attending another session.
As previously stated, our programmes carry a minimum 3 month commitment period; and our programmes cannot be extended or part-refunded.
All programmes will continue on an ongoing monthly basis in perpetuity (even after the initial programme period has finished) unless written notice of cancellation from the client is received, in line with our cancellation terms (section 8).
CANCELLATION policy and NOTICE period
We require 30 days written notice from you if you intend to stop working with Greenwich Training.
This period enables us to provide all the support you need before you leave, to allow you to continue succeeding in your health and happiness outside the programme.
ALL programmes will continue on an ongoing monthly basis in perpetuity, until written notice is received and acknowledged.
Clients who pay monthly will continue on a monthly billing cycle; clients who pay every quarter will continue on a quarterly billing cycle. The 30 days notice term applies to ALL clients on ALL programme types and ALL programme lengths.
For the avoidance of doubt, this means for example: if you purchase a coaching programme of 3 months from 1st January to 1st April, then this programme will automatically continue on a monthly basis from 1st April onwards if you do not provide written cancellation notice 4 weeks before 1st April.
The cancellation period will be applied to the next billing cycle. For the avoidance of doubt, this means for example: if a client provides cancellation notice 10 days before their next billing cycle, they will be billed their usual payment in 10 days time but not thereafter; and their membership will be valid until the end of that next billing cycle.
If you’re considering having a break from Greenwich Training then please call us to discuss as it might be possible to find an alternative programme for you.
Please don’t be put off by these terms…
They don’t exist to trip you up, catch you out or rip you off. Rather, they serve to help you to commit to the coaching programme you have chosen while helping us to feel able to give you the time, help, focus, and commitment you deserve. If you have any questions about any part of this agreement please just ask your coach, Ian, or our Studio Manager.
You have chosen to work with us because you believe we can help you to get to where you want to go and we are 100% committed to that.
We’re here to help and we don’t want anyone to waste their investment: we want you to make the absolute most of your programme and the time and money you have decided to invest in you. If you show up when you agreed, and do what you agreed to do, you’ll get the results we agreed.
We think that’s a fair way to run a business and to serve our clients. If you agree, ‘shake on it’. SIMPLE
Privacy & Security Policy
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.
Greenwich Training will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.